Order support and returns at Shield Recognition

What should you do if a police plaque is wrong when you open it?

A plaque engraved with one officer's name and career cannot be resold, which is why the proof step carries so much weight. When a piece reaches you chipped or scuffed, or a rank, date or badge number is not what the signed-off proof showed, write to Shield Recognition and quote the order reference. The policy further down this page sets out a 100% satisfaction refund for a department, squad or family unhappy with its order. Say what went wrong and when the presentation is, since a retirement or a memorial date shapes the most useful next step.

What should a problem report about a police order contain?

Your order reference and the name of the department, association or family that placed the order.
Which piece is affected, identified by the recipient's name and the type of plaque or award.
A clear photo of the piece and, for transit damage, the carton and inner packing.
The line on the approved proof that differs from what was engraved, if wording is the issue.
The date of the retirement, ceremony or dedication, so the remaining time is known.

Order terms for police recognition plaques

Before accepting: Your police recognition plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Shield Recognition promptly with the order reference, the affected police recognition plaques, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Department” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Shield Recognition explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Shield Recognition piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Police Service Plaque: Officer, Department, Occasion, Service years and Message lines
Police Service & Bravery Plaque: Recipient, Recognition, Department, Presented by and Year lines
Police Retirement Plaque: Retiree, Department, Service years, Message and From lines
Badge-Style Acrylic Award: Recipient, Recognition, Department and Year lines
Police Challenge Coin Display Plaque: Owner, Collection title, Department and Service years lines
Years-of-Service Perpetual Plaque: Department, Program, Officer, Milestone and Year lines
3D Badge Element Trophy: Recipient, Department, Occasion and Year lines
Full-Color Law Enforcement Recognition Award: Recipient, Recognition, Department and Year lines
Police Memorial Plaque: Name, Life dates, Department and Dedication lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Shield Recognition about your order.

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Shield Recognition